Returns & Exchanges Policy

At WhiteArt, every item is made to order, especially for you. Because our products are printed on demand, we have a limited return and exchange policy.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, we’re happy to help!

Please contact us within 14 days of receiving your order at info@whiteart.shop and include:

• Your order number.
• A clear description of the issue.
• Photos showing the damage, defect, or incorrect item.

Once we review your request, we will offer an appropriate solution, which may include a replacement or refund, depending on the circumstances.

You do not need to return the item unless we specifically ask you to do so.

2. Returns and Exchanges for Other Reasons

Because our products are made to order, we generally do not accept returns or exchanges for:

• Choosing the wrong size or color.
• Changing your mind after placing an order.
• Deciding that you no longer want the item.
• Personal preferences regarding the fit, color, or appearance of the product.

Please review the size chart, product description, and available color options carefully before placing your order.

This policy does not limit any return, refund, or cancellation rights you may have under applicable consumer protection laws.

3. Wrong Size or Incorrect Order Details

Customers are responsible for reviewing their selected size, color, and other order details before completing their purchase.

If you receive the exact item you ordered but selected the wrong size, we generally cannot offer a free exchange or refund.

If we made an error with your order, please contact us so we can resolve the issue.

4. Personalized and Custom Items

Personalized products are made according to the details provided by the customer.

Please carefully review all names, dates, text, photos, and other personalization details before placing your order.

Personalized items generally cannot be returned or exchanged because of a change of mind or incorrect information supplied by the customer. However, this does not apply if the item is defective, incorrect due to our error, or if a remedy is required by applicable law.

5. Order Cancellations and Changes

Our products may enter production shortly after an order is placed.

If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee that changes or cancellations will be possible once production has started.

Any cancellation or refund rights required by applicable law will be respected.

6. Contact Us

If you have a problem with your order, we’re here to help.

Please contact us at:

Email: info@whiteart.shop

Please include your order number so we can assist you as quickly as possible.

Thank you for supporting WhiteArt!